This is the third in a series of blog posts looking back at the Kalamazoo River oil spill that took place on July 26, 2011.
Like just about everybody else in town, I’d never heard the name Enbridge before July 27, when I found their name in the Enquirer’s coverage of the spill that morning and went to Wikipedia. Consulting the Internet Oracle gave me little information, other than they were based in Canada, owned the world’s largest oil pipeline, and some corporate details. I checked the listing of spills they’d experienced and saw that the largest was about 1/3 of the amount reported in the newspaper article, so I contented myself with updating their entry with the information on the spill and a link to the story, before I slung my camera and my anger over my shoulder and left for the river.
It was there, at the worksite on Jackson Street (coincidentally directly behind the the house my ex and I bought when we moved her from the Boston area) that I first saw vehicles with the logo which was about to become very familiar to all of us.
Because none of us knew anything about the company, a lot of assumptions were made and wrong information was presented. Much of that information is still considered fact, even though it is entirely inaccurate.
At the time of the spill, I was not prepared to mount an investigation of the company. Not because of lack of ability, but lack of time. The spill happened in the middle of our busy season at the Shopper News, and I had a very full calendar of events to cover. After the first few whirlwind days of press conferences, visits by the governor and regular trips to the river, which I only had time to photograph and upload to facebook galleries, and a few blog postings that only showed what was going on, but not “the rest of the story”.
It wasn’t until after the closing ceremonies of the International Hap Ki Do tournament that I began doing my homework in earnest. I started with their website, which provided me with a lot of information about the company, and I branched out from there.
And then I ran across the company’s logo in an unexpected place. On numerous vehicles parked outside Commerce Pointe, where I’d come to follow up on a tip that a team of class action attorneys had set up shop.
I wondered why they were there, but only until I saw the sign just outside the back doors.
I wasn’t sure what a “Community Center” was, but I was going to find out. The halls were filled with the Mermaid Affair exhibit celebrating the purity of water, and I marveled briefly at the juxtaposition of the company’s presence in the same building, until I found the entrance to the Community Center.
I still find it entertaining that the new Battle Creek Enquirer newsroom is the former Enbridge Community Center. I find it so because they complained that they were not allowed entrance to the place.
I just walked right in and introduced myself. I was welcomed, given a tour of the place, and invited to come back again the next day once things were more organized. Although it wasn’t easy to juggle my visits around my event coverage schedule, I did. Because of the constant turnover in people being rotated in and out of the Community Centers located in Battle Creek and Marshall, I became a regular in order to develop sources in the company.
I learned a few important things about Enbridge during those first few days.
- Enbridge is not an “oil company”. Their business is the transportation of energy, including natural gas and various types of oil. They are better described as a pipeline company than an oil company.
- Enbridge is not one company. Enbridge Inc. is based in Calgary and Enbridge Energy Partners is based in Houston. There are other members of the Enbridge family of companies, but the two we deal with in relation to the spill are these companies. Enbridge Inc. owns the pipeline north of the US/Canada Border and Enbridge Energy Partners owns the pipeline south of the border.
Over the next few months, I learned a lot more, and I’m still continuing to learn about the company.
Did you know that in addition to owning the world’s largest oil pipeline, they also own the world’s largest photovoltaic solar energy generation facility? You do now. It’s in Sarnia, Ontario.
My investigation was still pretty basic until a chance meeting at the Community Center with a man I’d nicknamed Dennis the Menance. Steve Wuori, then the Executive VP of Liquids Pipelines, was friendly and receptive so I told him I was interested in finding out more about the culture of the company. He told me what the company’s culture was like, and I didn’t believe a word of it. Nobody actually lives their company’s mission statement.
So, to get even with him for lying to me, I decided to go balls out and do a full investigation of the company, including the culture, the claims process, the history, the people and their leadership.
And I did. Thanks to the fact that the people and their leadership took a leap of faith and trusted me with unprecedented access, and gave me whatever information I asked for.
I had the opportunity to get to know a number of middle managers and executives in the company, not just as sources, but as people. Although my friendship was faked in the beginning to engender their trust, in time it became real. This allowed me to see the character of the employees of the two companies we know as Enbridge.
They are an open and forthright bunch, with a strong commitment to community and a volunteer spirit. My kind of people.
An example of how astonishingly transparent and trusting they are is that I have had unsupervised access to the very last person they should have allowed me (or any other reporter) anywhere near without what’s known as a “handler”-someone on the staff whose job is to deal with the media and the public. Their CEO and President Pat Daniel, who is seen below surrounded by my colleagues in print, radio and television.
Admittedly, the first time was an accident, the staff person who was to accompany him overslept and missed a community event that I arranged for him to take part in, a “coffee” hosted by Calhoun County Commissioner Jim Haadsma. After the event, I had my first one-on-one with the gentleman from Canada. Although I didn’t exactly warm up to him that first day, in time we became friends.
Yes, I said “I arranged”. Before I got unsupervised access to him, he gave me the unheard-of privilege to put events on his calendar, which nearly caused his handler to have a stroke when he offered it to me. I nearly had one too, but I jumped at the chance. And then I started spiking the punch and getting to know him, along with my friends and family whose punch got spiked.
My Progressive friends have very interesting views on corporations. They see them as evil entities, filled with greed and bent on destruction. They don’t think well of the CEO’s who run them. They don’t think they should be allowed large salaries or corporate jets.
The people who believe these things, I’ve found, have never worked for a large corporation. In many cases, they haven’t even worked for a small one. I have. Which is why I don’t agree with my Progressive friends when it comes to their opinions of corporations. They are not based on real-life experience in the trenches of the corporate world where full-contact office politics are the norm. Or on the understanding of how much a corporate jet can save in travel costs.
I assumed (and we all know what assume does) that Enbridge Inc. and Enbridge Energy Partners were no different from any other corporation I’ve worked for. I learned that they are not. Steve Wuori didn’t lie to me. They do live their corporate culture. They are unusual companies, with an unusual culture and unusual employees and leadership.
I also learned a lot about their CEO. I’d made some assumptions about him, too, which were in agreement with how my Progressive friends sterotype CEO’s. Like them, I’d never had the opportunity to find out what someone in that posistion was really like. I learned another valuable lesson about the company over time: I was very wrong about him until I began to extrapolate what he was like from the characters of the people who worked for him. I was right.
He is a truly remarkable individual, who led the company through a crisis, trusted the last person he should have trusted, and proved to be a stellar leader. This is one of the reasons that I wrote my book. I wanted people to be able to see what I saw from my unique angle. It is my memoir and my story, but it is also the story of the company, and a rare portrait of a corporate leader handling serious adversity. Although he is a very down-to-earth man, it has been a truly humbling and awe-inspiring experience for me. And he was nice enough to write an afterword for me.
And then the day came early this spring when Pat showed up at the Brownstone for a meeting with me, accompanied by Steve Wuori, and made me an offer.
I didn’t have to think about it, I’d already decided that if I was ever going to go back to my old career specializing in Internet Communications in the corporate world, there were only two companies I’d ever work for. And both of them are known as Enbridge.
It was because of what I learned about the company, the people, the leadership and their CEO that I accepted his offer and joined the Enbridge Inc. Social Media Team as a contract consultant.
I am truly blessed because of my investigation into the company, I ended up with great friends, and a great job for a great company run by a great man.
Laura Adams






















